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KinecITAdvisory

Pricing

Packages with clear scope and honest limits.

Published starting prices, defined hour caps and plain-language boundaries. Your final proposal is based on portfolio size, complexity, access and goals.

Client Success Essentials

Proactive client management for small MSPs whose owner is still the account manager.

Starting at$1,500/ month

Up to 10 consulting hours per month

Suggested 3-month initial engagement

Includes

  • Account health monitoring for up to 8 named MSP customer accounts
  • 2 proactive client check-ins per month
  • 1 prepared and facilitated QBR per month
  • Renewal and churn risk tracker
  • 1 monthly owner strategy check-in with written action report

Who it's for

  • Owners personally handling most client relationships
  • MSPs with a handful of key accounts that need regular attention
  • Teams where QBRs keep slipping

Not included

  • Helpdesk, ticket handling or technical support
  • Unlimited customer requests or coverage beyond named accounts
  • After-hours or 24/7 availability
Discuss this package

Operations Efficiency Sprint

A focused process improvement project for MSPs whose processes live in people's heads.

Starting at$2,250/ project

Up to 20 consulting hours

Fixed scope, typically 2 to 3 weeks

Includes

  • Initial discovery and process assessment
  • Review of up to 3 agreed business processes (for example onboarding and offboarding, service handoffs, escalations or PSA/CRM procedures)
  • 2 documented SOPs
  • Responsibility matrix recommendations
  • Prioritized 30-day improvement roadmap
  • Results and debrief meeting

Who it's for

  • MSPs with inconsistent onboarding or offboarding
  • Teams with unclear handoffs between sales, service and client success
  • Owners preparing to hire and wanting documented processes first

Not included

  • Technical remediation or tool configuration
  • Automation implementation
  • Full documentation rebuild beyond the agreed scope
Discuss this package
Most comprehensive

Fractional Growth & Operations Partner

Account strategy plus operational advisory for growing MSP owners who want an ongoing senior partner.

Starting at$2,750/ month

Up to 25 consulting hours per month

Suggested 3-month initial engagement

Includes

  • Account monitoring for up to 10 named accounts
  • 4 proactive client check-ins per month
  • 2 prepared and facilitated QBRs per month
  • 1 explicitly scoped operational process improvement item per month
  • Monthly KPI and account-growth scorecard with upsell and renewal visibility
  • 2 leadership advisory calls per month

Who it's for

  • Growing MSPs managing more accounts than the owner can personally cover
  • Owners who want account growth and operations improving together
  • Teams not yet ready for a full-time operations or client success hire

Not included

  • Replacement for a full-time COO
  • Helpdesk or ticket handling
  • 24/7 incident management or on-call coverage
Discuss this package

Terms

How scope, hours and overages work

  • Prices are USD starting prices. Your final proposal is based on portfolio size, complexity, access and goals.
  • Each package has a stated monthly or project hour cap. Additional scoped work is billed at $150/hour and only with your written approval in advance.
  • If work is trending past the cap, you'll hear about it early with options: pause, reprioritize within the cap, or approve additional hours.
  • Unused hours do not roll over unless agreed in your proposal.
  • Remote fees do not include onsite visits. Onsite work and travel time or cost are quoted separately and agreed in advance.
  • Packages describe scope and effort, not guaranteed revenue, retention or growth results.

Service area

Orange County roots. Nationwide reach.

  • Remote first, nationwide

    Engagements are delivered remotely for MSPs throughout the United States.

  • Based in Orange County, California

    Local MSPs can meet in person when it helps the work.

  • Scheduled onsite visits

    Available for clients within roughly a two-hour drive of Orange County, subject to availability. Onsite time and travel are quoted separately and agreed in advance.

Questions

Pricing FAQ

Schedule a conversation

Let's look at where your client relationships and operations stand.

A discovery conversation is a no-pressure 30 minutes. We talk through your accounts, your team and where the gaps are. You leave with a clearer picture, whether or not we work together.

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